The discharge planning process always moved quickly, but today it’s on steroids! Case managers face intense pressure to quickly transition patients to that next level of care, or home. Whether you case manage for a hospital, an MCO, or a community-based agency, you need information when you need it! That means you need a space to ask questions that provide responses “in the moment” and that is often not the workplace! Social media has become the fastest way for case managers and other healthcare professionals to quickly get information on what resource to use, and when!

More and more new case managers are entering the workforce than ever before, and their onboarding happens at warp speed. They commonly ping “friends” or tag “connections for discharge planning and other resources, from treatment and provider recommendations to specific home health agencies and skilled nursing homes. Complex patient circumstances become an opportunity for colleagues to weigh in on the management of everything from addiction and family dynamics to those “tough to place” patients, prescription drug access, and other psychosocial circumstances. After all, there’s no harm in asking for this information, right? WRONG!