Case Management Institute will refund products based on the below criteria and time limits:
Physical Products: Product must be returned within 7 days and be unused/new. Refunds made within this time will equal the purchase price minus the shipping charges and a 15% restocking fee. No refunds after 7 days or if the product is used/opened.
Live Courses: Refunds are only allowed if received 72 hours before registration for the course closes. Refunds made within this time will equal purchase price minus 15% processing fee. No refunds available after the timeframe shown above.
Digital Products/Online Courses: Due to the nature of these products, they are non-refundable.