1. Miracle workers: we pull rabbits out of hats we didn’t know had rabbits!
2. Peacemakers: we smooth out the roads between obnoxious uncooperative providers and our
injured workers, other providers, adjusters, claims examiners, team managers!
3. Bridges: we lay ourselves down like bridges over troubled waters to get our injured workers to
appropriate providers within days instead of weeks even when they’re not taking new patients,
back to work modified duty when their restrictions would prevent anyone else from even being
in the vicinity of a workplace, and back to society and their communities to enjoy life again!
4. Multi-taskers: we eat, drink, type our notes and reports, talk on the phone to injured workers
and doctors’ offices, organize our desks, pet our dog, and answer our spouse’s questions about
the weekend all at the same time!