Case managers are struggling. Preliminary results from over 5,900
CCMs in our recent “Checking in With Our CCMs” survey reveals some of the burdens
our case managers carry, and it’s eye-opening.
We’re not that surprised by the results on the professional side. Most case managers
are working remotely (57%) and have limited contact with clients and patients (55%).
Some, however, have been called upon to work on the frontlines. Regardless, many
(40%) are fielding more questions than ever from clients and patients.