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Course

Introduction to Case Management Part 3 – The Delivery of Case Management and Utilization Management Services

6 Units

Units

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Introduction to the Course (4:00)
1 Lesson

How To Be Successful (2:25)

Utilization Management
3 Lessons

Principles and Process (3:30)
The Utilization Management Process (10:20)
Identifying Acuity or Severity Levels (3:00)

Care Delivery
7 Lessons

Medication Therapy Management and Reconciliation (4:31)
Levels of Care and Care Settings (10:56)
Transitions of Care (20:47)
End of Life Issues (9:15)
Management of Acute and Chronic Illness and Disability (5:14)
Management of Clients with Multiple Chronic Illnesses (4:19)
Disease Management/Health Coaching (4:52)

Rehabilitation Concepts
3 Lessons

Rehabilitation Service Delivery Systems (3:58)
Assessment of Physical Functioning (2:39)
Rehabilitation Post Work-Related Injury (14:56)

Communication
5 Lessons

Interpersonal Communication (7:18)
Questions (10:16)
Communication Methods Used by Today’s Case Managers (12:13)
Conflict Resolution Strategies and Negotiation Techniques (7:41)
Documentation and Reporting (10:22)

Congratulations! (and what's next) (:40)

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