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Course

Introduction to Case Management Part 3 – The Delivery of Case Management and Utilization Management Services

6 Units
Units
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Introduction to the Course (4:00)

1 Lesson

  • How To Be Successful (2:25)

Utilization Management

3 Lessons

  • Principles and Process (3:30)
  • The Utilization Management Process (10:20)
  • Identifying Acuity or Severity Levels (3:00)

Care Delivery

7 Lessons

  • Medication Therapy Management and Reconciliation (4:31)
  • Levels of Care and Care Settings (10:56)
  • Transitions of Care (20:47)
  • End of Life Issues (9:15)
  • Management of Acute and Chronic Illness and Disability (5:14)
  • Management of Clients with Multiple Chronic Illnesses (4:19)
  • Disease Management/Health Coaching (4:52)

Rehabilitation Concepts

3 Lessons

  • Rehabilitation Service Delivery Systems (3:58)
  • Assessment of Physical Functioning (2:39)
  • Rehabilitation Post Work-Related Injury (14:56)

Communication

5 Lessons

  • Interpersonal Communication (7:18)
  • Questions (10:16)
  • Communication Methods Used by Today’s Case Managers (12:13)
  • Conflict Resolution Strategies and Negotiation Techniques (7:41)
  • Documentation and Reporting (10:22)

Congratulations! (and what's next) (:40)

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