Everyone wants to hire a case manager with experience. Experience is very valuable, but with a large number of case managers reaching retirement age and the demand for case managers increasing, organizations will be forced to hire people who lack previous case management experience. And that’s not necessarily a bad thing. Bringing a fresh set of eyes into a department can have an incredible impact. 

We are going to look at one new case manager who had a major impact on her patients, department, and organization. We will look at the keys to her success and discover how this can be replicated in other organizations.